Refund Policy

Purpose

The purpose of this policy is to outline Orion’s approach to refunding Students/clients pre-paid fees in the event that previously agreed training products/ services are not delivered.

Principles

• Orion’s refund policy is both fair and reasonable to protect both Orion, its Students and clients.
• Under what circumstances a refund is appropriate and how the refund is obtained will be effectively communicated to Students and/or clients.
• In any instance where a refund is wholly or partially provided (or not provided) written correspondence will be provided to the individual/organisation seeking the refund, outlining the nature of the agreement and/or decision.
• Refunds will be processed within twenty-eight (28) days of the withdrawal date.

Management Approach

In general Orion will always provide a refund of the amount of pre-paid training products/services less the costs already incurred by Orion for that particular product or service.

QUALIFICATION CANCELLATION

• If a refund is requested prior to the allocation of an assessor and first training session, a partial refund will be given minus a $300 administration fee to cover the costs already incurred by Orion.
• After this time and prior to one (1) year since commencement, all cancellations will be subject to a $300 administration fee, plus costs for expenses incurred to the point of cancellation, including assessor/trainer and resource costs for each unit of competency commenced.
• Students have two (2) years to complete their qualification (unless signed into a 3 year traineeship). After two (2) years, all fees are non-refundable, students must re-enrol and pay full fees to commence again (minus any credit transfers applicable).

SHORT COURSE/UNIT OF COMPETENCY CANCELLATION

• A $300 non-refundable deposit must be paid upon enrolment to secure a place in the course.
• The balance of fees remaining must be paid in full prior to the commencement of practical training.

Cancellations:

• Students who cancel their enrolment at least 3 days before the course starts will be refunded their prepaid fees, with a deduction of the $300 non-refundable deposit.
• For cancellations made within 3 days prior to the course or thereafter, fees are non-refundable. Students in this situation are not eligible for a refund but can transfer their credit to a future course.