Qualification Description
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
Nil
Units of Competency
Every course is made up of a specific number of core and elective units, this will vary between qualifications. The Packaging Rules specify the exact number of core and elective units that students must complete to finish their chosen qualification and to be issued with a certificate.
The core units are mandatory and every student must undertake the core units listed, however students may be able to choose the elective units that are particularly relevant to them, their employment, or career path.
A unit of competency that has been successfully completed through previous study either with Orion or another RTO, may be eligible for credit transfer. If a credit transfer is applied, students will not be required to study that unit again.
How to Choose Your Elective Units
Orion Training offers a specific selection of elective units of competency. We have identified this selection as those most essential to gain the skills required by industry. They are also the preferred units of the majority of Orion clients and students.
To get started;
Read the Qualification Packaging Rules below to confirm the number of elective units you will need to complete for your chosen qualification. Check the list of electives units provided in this information pack.
You will find that either;
A. The list contains the exact number of elective units required – this means that Orion has preselected
the electives in consultation with industry and you are not required to make a selection;
OR
B. The list contains more elective units than the number specified in the packaging rules – this means that you will need to select the correct number of electives as stated in the packaging rules.
If you need assistance please contact Orion on 07 3392 7055
Qualification Pathways
Upon successful completion of BSB30120 Certificate III in Business, Students may choose to further develop their skills and knowledge through completion of BSB40120 Certificate IV in Business, BSB40420 Certificate IV in Human Resource Management, BSB40520 Certificate IV in Leadership and Management, BSB40920 Certificate IV in Project Management Practice, BSB40820 Certificate IV in Marketing and Communication or BSB40220 Certificate IV in Aboriginal and Torres Strait Islander Governance.
Qualification Packaging Rules
To complete this qualification students must complete the following;
Total number of units = 13
6 core units plus
7 elective units, of which:
- 2 elective units must be selected from Group A
- 1 elective unit must be selected from Group B
- for the remaining 4 elective units:
- up to 4 units may be selected from Groups A – G
- if not listed, up to 3 units may be selected from a Certificate II, Certificate III or Certificate IV from this or any other currently endorsed Training Package qualification or accredited course.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
Specialisations
This qualification can provide for specialisations. To achieve a specialisation, the following additional packaging rules must be adhered to:
- For specialisation in Customer Engagement, 4 elective units must be selected from Group D
- For specialisation in Business Administration, 4 elective units must be selected from Group E
- For specialisation in Medical Administration, 4 elective units must be selected from Group F
- For specialisation in Records and Information Management, 4 elective units must be selected from Group G.
Where the learner has achieved a specialisation in Customer Engagement, the job roles that relate to this qualification may include Customer Service Representative.
Where the learner has achieved a specialisation in Business Administration, the job roles that relate to this qualification may include Administrative Assistant.
Where the learner has achieved a specialisation in Medical Administration, the job roles that relate to this qualification may include Medical Receptionist and Medical Secretary.
Where the learner has achieved a specialisation in Records and Information Management, the job roles that relate to this qualification may include Records Assistant.
The achievement of a specialisation will be identified on testamurs as follows:
- BSB30120 Certificate III in Business (Customer Engagement)
- BSB30120 Certificate III in Business (Administration)
- BSB30120 Certificate III in Business (Medical Administration)
- BSB30120 Certificate III in Business (Records and Information Management).
Qualification Fees and Payments
Orion will provide you with the total costs associated with completing your chosen qualification prior to enrolment. There are no hidden charges in our fees, the price quoted is inclusive of administration costs, textbooks, resources, assessment materials and the issuing of your qualification.
Course Duration
Orion is very flexible with the timeframe for you to complete your qualification, and where possible allow you to structure your study around the demands of your family and work commitments. There are several other factors, which may determine the duration of your course and the time you will need each week to dedicate to your studies.
Core Unit
BSBCRT311 Apply critical thinking skills in a team environment
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
The unit applies to individuals who are required to develop and extend their critical and creative thinking skills to different issues and situations. These individuals apply a range of problem solving, evaluation and analytical skills resolve workplace issues within a team context.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
BSBPEF201 Support personal wellbeing in the workplace
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
The unit applies to those in a range of industry and workplace contexts, who work under direct supervision. It may also apply to learners who are preparing to enter the workforce.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes BSBWOR201 – Manage personal stress in the workplace
BSBSUS211 Participate in sustainable work practices
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
The unit applies to individuals, working under supervision or guidance, who are required to follow workplace procedures and instructions. These individuals work in an environmentally sustainable manner within scope of competency, authority and own level of responsibility.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes and is equivalent to BSBSUS201 – Participate in environmentally sustainable work practices
BSBTWK301 Use inclusive work practices
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace. It covers responding to and working effectively with individual differences that might be encountered during the course of work.
The unit applies to individuals who work in a variety of contexts where they will be expected to interact with diverse groups of individuals. They may also provide some leadership and guidance to others and have some limited responsibility for the output of others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes and is equivalent to BSBDIV301 – Work effectively with diversity
- Supersedes BSBEDU304 – Assist with the provision of pastoral care services to international students
- Supersedes BSBFLM313 – Apply language, literacy and numeracy to support others in the workplace
- Supersedes BSBFLM314 – Mentor others in the workplace to support their language, literacy and numeracy skill development
BSBWHS311 Assist with maintaining workplace safety
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.
The unit applies to individuals who have roles in assisting with maintaining workplace safety in an organisation. Individuals closely monitor aspects of work associated with the safe delivery of products and services, and they contribute to influencing safety in the workplace.
NOTES
- The terms ‘occupational health and safety’ (OHS) and ‘work health and safety’ (WHS) are equivalent, and generally either can be used in the workplace. In jurisdictions where model WHS laws have not been implemented, registered training organisations (RTOs) are advised to contextualise this unit of competency by referring to existing WHS legislative requirements.
- The model WHS laws include the model WHS Act, model WHS Regulations and model WHS Codes of Practice. See Safe Work Australia for further information.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes and is equivalent to BSBWHS301 – Maintain workplace safety
BSBXCM301 Engage in workplace communication
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
This unit applies to a wide range of workers, but has a specific focus on the communication skills required for workers with limited responsibility for others.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elective Units
Group A – Technology
BSBTEC301 Design and produce business documents
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications.
The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes BSBINT305 – Prepare business documents for the international trade of goods
- Supersedes and is equivalent to BSBITU306 – Design and produce business documents
- Supersedes BSBITU309 – Produce desktop published documents
- Supersedes and is equivalent to BSBITU313 – Design and produce digital text documents
BSBTEC302 Design and produce spreadsheets
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
The unit applies to individuals employed in a range of environments who tend to be personally responsible for designing and working with spreadsheets under minimal supervision. These individuals are generally required to have intermediate knowledge and understanding of a number of spreadsheet applications.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes BSBITU311 – Use simple relational databases
- Supersedes and is equivalent to BSBITU314 – Design and produce spreadsheets
BSBTEC303 Create electronic presentations
This unit describes the skills and knowledge required to design and produce electronic presentations using various applications and platforms.
The unit applies to individuals employed in a range of work environments who design electronic presentations. They may work as individuals providing administrative support within an enterprise, or may be responsible for production of their own electronic presentations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes and is equivalent to BSBITU312 – Create electronic presentations
BSBWRT311 Write simple documents
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
The unit applies to individuals who administer a broad range of competencies in various work contexts and may exercise some discretion and judgement to produce a range of simple documents.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
This unit Supersedes and is equivalent to BSBWRT301 – Write simple documents
Group B – Business Competence
BSBPEF301 Organise personal work priorities
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
The unit applies to individuals who exercise discretion and judgement and apply a broad range of competencies in various work contexts.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
This unit supersedes and is equivalent to BSBWOR301 – Organise personal work priorities and development
Group D – Customer and Client Engagement
BSBOPS304 Deliver and monitor a service to customers
This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.
The unit applies to those who apply a broad range of competencies in various work contexts. In this role, individuals often exercise discretion and judgement using appropriate knowledge of customer service. They provide technical advice and support to customers over short or long-term interactions.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes BSBCUE309 – Develop product and service knowledge for customer engagement operation
- Supersedes and is equivalent to BSBCUS301 – Deliver and monitor a service to customers
- Supersedes BSBEDU303 – Assist with the provision of international education information
- Supersedes BSBINT303 – Organise the importing and exporting of goods
- Supersedes BSBINT304 – Assist in the international transfer of services
- Supersedes BSBSLS407 – Identify and plan sales prospects
BSBOPS305 Process customer complaints
This unit describes skills and knowledge required to handle complaints from customers.
The unit applies to those who apply a broad range of competencies and may exercise discretion and judgement using appropriate knowledge of products, customer service systems and organisational policies to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes and is equivalent to BSBCMM301 – Process customer complaints
- Supersedes BSBCUE304 – Provide sales solutions to customers
- Supersedes BSBCUE308 – Conduct outbound customer engagement
SIRXCEG002 Assist with customer difficulties
This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.
It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
SIRXPDK001 Advise on products and services
This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.
This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Group E – Business Administration
BSBFIN301 Process financial transactions
This unit describes skills and knowledge required to prepare, process and maintain financial transactions and to reconcile outstanding accounts.
The unit applies to individuals employed in a range of work environments supporting the accounting functions of an organisation. They may provide administrative support in an organisation or be members of staff, who have been delegated accounting responsibilities.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes BSBCUE305 – Process credit applications
- Supersedes BSBCUE306 – Process complex accounts
- Supersedes BSBFIA303 – Process accounts payable and receivable
BSBFIN302 Maintain financial records
This unit describes the skills and knowledge required to maintain daily financial records such as reconciling systems for debtors and creditors, preparing and maintaining a general ledger and trial balance. It also includes activities associated with monitoring cash control for accounting purposes.
The unit applies to individuals employed in a range of work environments with responsibility for simple accounting functions within an organisation. They may work as individuals providing administrative support within an enterprise or may be other members of staff with delegated responsibilities relating to maintenance of general financial records.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes BSBFIA301 – Maintain financial records
- Supersedes BSBFIA304 – Maintain a general ledger
- Supersedes BSBINT306 – Apply knowledge of international finance and insurance to complete work requirements
BSBOPS301 Maintain business resources
This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.
The unit applies to those who apply a broad range of competencies in various work contexts. They may exercise discretion and judgement using appropriate theoretical knowledge of business resources and their basic maintenance to provide some technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit;
- Supersedes and is equivalent to BSBADM311 – Maintain business resources
- Supersedes BSBFLM306 – Provide workplace information and resourcing plans
BSBHRM416 Process payroll
This unit describes skills and knowledge required to process payroll from provided data using manual and computerised payroll systems.
The unit applies to individuals employed in a range of work environments who are responsible for payroll functions within an organisation. They may work as individuals providing administrative support within an enterprise or may be other members of staff who have been delegated payroll responsibilities.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit Supersedes and is equivalent to BSBFIA302 – Process payroll
Group F – Medical Administration
BSBMED301 Interpret and apply medical terminology appropriately
This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
It applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgment using appropriate knowledge to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
BSBMED302 Prepare and process medical accounts
This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
This unit applies to individuals who apply a broad range of competencies in various medical administration contexts. They may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
BSBMED303 Maintain patient records
This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
It applies to individuals who apply a broad range of competencies in various medical administration contexts. They are skilled operators who are expected to exercise discretion and judgement in accessing and maintaining patient records while fully respecting patient privacy and the confidentiality of their details.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
It applies to individuals required to maintain confidentiality, privacy and security under legislation, and workplace policies and procedures in a medical environment. It covers working within accepted codes of conduct and following confidentiality, privacy and security provisions.
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Group G – Records and Information Management
BSBINS302 Organise workplace information
This unit describes the skills and knowledge required to receive, collect, organise and apply workplace information in the context of an organisation’s work processes, record managing and knowledge management systems.
The unit applies to those who perform a defined range of skilled operations in various work contexts. They may exercise discretion and judgement using appropriate knowledge of information management to provide technical advice and support to a team.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes and is equivalent to BSBINM301 – Organise workplace information
BSBINS303 Use knowledge management systems
This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system. This includes a range of strategies, methods, activities and techniques used by individuals and the organisation to identify, collect, organise, store, retrieve, analyse, share and apply knowledge to the work of the organisation.
The unit applies to individuals who use a broad range of competencies in various work contexts. They may exercise discretion and judgement using knowledge management to assist in increasing productivity, to improve quality or to recognise the benefits to the organisation through the improved use of knowledge.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes and is equivalent to BSBINM302 – Utilise a knowledge management system
Other Electives
BSBSTR401 Promote innovation in team environments
This unit describes the skills and knowledge required to identify and implement ways of promoting innovation within team environments in the workplace.
The unit applies to individuals who are team participants or team leaders responsible for playing a proactive role in demonstrating innovation in a formal or informal team environment.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
This unit supersedes BSBINN301 – Promote innovation in a team environment
Trainees may choose one or a combination of the following options to achieve this qualification.
Recognition of Prior Learning (RPL)
Trainees who consider that they are already competent in one or more of the Units of Competence in this qualification have the right to have that competency recognised without participating in a learning process. This pathway requires the trainee to demonstrate current competence or provide evidence of prior learning, including prior completion of units of competency included in the qualification for which Credit Transfer can be granted. Trainees are supported throughout the process by Orion staff.
Work-based Training and Assessment
This pathway involves trainees completing work related training and assessment activities. All work-based training and assessment combines face-to-face and/or online training with self-paced activities to reinforce learning. Trainer visits and student support whilst in their training periods.
Distance Training and Assessment
This delivery mode involves the use of self-paced training manuals to provide the relevant training and assessment tasks. Trainer support will be available by telephone and/or email throughout the duration of the qualification. Completed activities and assessment tasks will be submitted to the trainer via post or email. Student support is also available via email or phone depending on student needs.
Online learning
This delivery modes consists of eLearning system registration via Catapult. This delivery mode involves the use of self-paced online eLearning actives and assessments. Trainer and student support will be available to guide the student through their chosen qualification by telephone and/or email throughout the duration of the qualification. Completed activities and assessment tasks will be submitted to the trainer via post or email.
Classroom
This pathway involves trainees completing work related training and assessment activities with a face a face approach classroom based training facility. Incorporating work based scenarios, role plays and projects and activities.. Trainers will support student through their qualification with the reinforcement of work based environment.
Mixed Mode
This pathway involves trainees completing work related training and assessment activities utilising combined delivery modes. Delivery options include classroom based training, one on one training sessions, incorporation of eLearning actives, work based scenarios, role plays, projects and activities. The trainer and Training Support Co-ordinator will support students through their qualification with the reinforcement of a work based environment.
Student Handbook
